FAQ

We usually prepare your order within 1–2 business days. Delivery takes 15–30 working days for all countries.

Good to know:

You can change your delivery frequency any time in your customer portal.

1. Click the Manage subscriptions tab in your customer portal.
2. Select Manage this subscription under the subscription you want to change.
3. Choose your new frequency.
4. Select Save changes.

Your new delivery frequency is saved.

Good to know:

• Make your changes at least 24 hours before your next scheduled shipment date.

We process your refund in about 5-7 business days.
Allow another 3-5 business days for it to appear on the payment method you used for your order.

We announce all our discounts and promotions in our newsletter and on Instagram and TikTok.

1. Sign up for our newsletter.
2. Follow @gisou on Instagram and TikTok.

Newsletter subscribers get 15% off their first order, early access to launches and events, and exclusive deals.

Good to know:

• Join our Gisou Hive Loyalty Club to earn points you can redeem for money off at checkout.

  → Sign up for our newsletter: https://gisousclub.shop/pages/newsletter
  → Discover the Gisou Hive Loyalty Club: https://gisousclub.shop/pages/rewards
  → Follow us on Instagram:
  → Follow us on TikTok:

The offer applies to these full-size products: Honey Infused Hair Oil (50ml), Honey Milk Active Repair Leave-In Conditioner Mist (150ml), Honey Milk 5-in-1 Styling Cream (150ml) and Honey Infused Hair Perfume (50ml).

Your mini always matches your full-size product. Buy a full-size Honey Infused Hair Oil (50ml), for example, and you’ll get a mini Honey Infused Hair Oil (20ml).

From November 6-11, 2026, on gisousclub.shop only.

Add a qualifying full-size product to your bag and your mini will be automatically added to your order as a gift, no code needed.

Yes, if you buy different full-size products. You’ll get one free mini per product type, so a Honey Infused Hair Oil and a Honey Milk Leave-In Conditioner means two free minis. If you buy two of the same product, you’ll get one free mini.

You’ll receive an order summary in your order confirmation email right after you place your order. You can also see your order history in your Gisou account.

Our Customer Experience team is happy to send you an invoice.

1. Email our team at info@gisousclub.shop.
2. Ask for an invoice for your order. Our team will send your invoice to you by email.

Good to know:

• Your order confirmation email already includes an order summary.
  → Email info@gisousclub.shop

From our EU website, we ship to these 27 countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

• Shipping to the United Kingdom? Shop on our UK website (gisousclub.shop).
• Shipping to the United States? Shop on our US website (gisousclub.shop).

Good to know:

• We deliver to street addresses, so please use a street address in place of a P.O. box.
• Shopping from another country? Find our products at trusted retailers in our Store Locator.

  → View our Shipping page: https://gisousclub.shop/pages/shipping
  → Find a retailer in our Store Locator: https://gisousclub.shop/pages/store-locator

We usually prepare your order within 1–2 business days. Delivery takes 15–30 working days for all countries.

Good to know:

Yes! Shipping is free on all orders over €50.

Good to know:

• Free shipping is applied automatically at checkout.
• With Subscribe & Save, your first order ships free when it’s over €50. Every subscription order after that ships free.

Shipping is free on orders over €50. For orders under €50, the cost depends on your country:

• Netherlands: €4.95
• Belgium: €5.95
• Germany: €5.95
• France: €6.95
• Monaco: €6.95
• Spain: €7.95
• Italy: €7.95
• Luxembourg: €9.15
• Austria: €12.55
• Croatia: €12.55
• Czech Republic: €12.55
• Denmark: €12.55
• Greece: €12.55
• Hungary: €12.55
• Poland: €12.55
• Finland: €15.35
• Ireland: €15.35
• Portugal: €15.35
• Slovakia: €15.35
• Slovenia: €15.35
• Sweden: €15.35
• Bulgaria: €24.95
• Estonia: €24.95
• Latvia: €24.95
• Lithuania: €24.95
• Romania: €24.95
• Switzerland: €24.95

Good to know:

• Shipping costs exclude import duties.

  → View our Shipping page: https://gisousclub.shop/pages/shipping

Orders from our EU website to an EU address arrive free of import duties.

• UK addresses: order on our UK website (https://gisousclub.shop/)
• US addresses: order on our US website (https://gisousclub.shop/)

Good to know:

• Shipping to Switzerland? Import duties may apply, as our shipping costs exclude duties.

Yes, we ship to islands in Spain, Portugal, France and Italy, and to Jersey, Guernsey and the Isle of Man.

Good to know:

• Our Honey Infused Hair Perfumes and Honey Gloss Collagen Drops Hair Oil ship to selected islands. See which products you can order to an island address.

→ View our Shipping page: https://gisousclub.shop/pages/shipping

You can order all our other products to these islands as normal.

Due to carrier rules, our Honey Infused Hair Perfumes and Honey Gloss Collagen Drops Hair Oil ship everywhere except:

• Spain: the Balearic Islands (including Ibiza and Mallorca), the Canary Islands (including Las Palmas and Santa Cruz de Tenerife) and Melilla
• Portugal: the Azores and Madeira (including Porto Santo)
• France: Corsica and other minor islands
• Italy: Sardinia and other minor islands. Sicily is fine for both products.

Good to know:

• Some smaller islands may also have carrier rules for these 2 products.

  → Live on an island and want to check first? Our team is happy to help before you order: info@gisousclub.shop

Yes. You can return your unused and unopened Gisou products free of charge within 30 days of delivery.

Good to know:

• Return your products unused and undamaged.
• Keep each product in its original cardboard outer packaging, still unopened. This protects health and hygiene.

  → Read our Return & Refund Policy: https://gisousclub.shop/policies/refund-policy

You’ll find our step-by-step return instructions in our Return & Refund Policy.

Good to know:

• Returns are free of charge within 30 days of delivery.
• Products must be unused and unopened, in their original cardboard outer packaging.

  → Read our Return & Refund Policy: https://gisousclub.shop/policies/refund-policy

We process your refund in about 5-7 business days.
Allow another 3-5 business days for it to appear on the payment method you used for your order.

You can pay with any of these payment methods:

• iDEAL
• Bancontact
• Sofort
• Credit cards: Visa, Mastercard, Maestro and American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• Klarna

Good to know:

• Klarna is available in the Netherlands, Belgium, Germany, Austria, France, Spain, Italy, Portugal, Greece, Ireland and Finland.
• Have a different credit card? You can link most major credit cards to PayPal and pay with PayPal.

  → View all payment details: https://gisousclub.shop/pages/payments

You pay in the currency of the Gisou website you shop on.

• EU website: euros (EUR)
• UK website: British pounds (GBP)
• US website: US dollars (USD)

  → Shop the UK website: https://gisousclub.shop/
  → Shop the US website: https://gisousclub.shop/

We announce all our discounts and promotions in our newsletter and on Instagram and TikTok.

1. Sign up for our newsletter.
2. Follow @gisou on Instagram and TikTok.

Newsletter subscribers get 15% off their first order, early access to launches and events, and exclusive deals.

Good to know:

• Join our Gisou Hive Loyalty Club to earn points you can redeem for money off at checkout.

  → Sign up for our newsletter: https://gisousclub.shop/pages/newsletter
  → Discover the Gisou Hive Loyalty Club: https://gisousclub.shop/pages/rewards
  → Follow us on Instagram:
  → Follow us on TikTok:

Create your account with the same email address you used at checkout.
Once you’re registered, you can log in to see your order history and manage your subscriptions.

You’ll find your order history in your Gisou account.

Subscribe & Save delivers your favorite Gisou products to your door automatically, at the frequency you choose.

You get 20% off every subscription order. Shipping is free on every order after your first one.

Good to know:

• Your first subscription order ships free when it’s over €50.
• You can cancel after a minimum of 3 shipments.

Choose the Subscribe & Save option at checkout and select how often you’d like your delivery. We’ll then send your products automatically, based on your chosen frequency.

Good to know:

• Subscribe & Save is available outside promotional periods.

You can cancel your subscription after a minimum of 3 shipments.

Good to know:

• You can skip an order or change your subscription at any time.

You can sign up for Subscribe & Save any time outside our promotional periods.During sales and special offers, the option pauses and comes back automatically when the promotion ends.

Good to know:

• Your current subscriptions continue as normal, with the same delivery schedule, pricing and benefits.

Your subscription comes with its own benefits: 20% off every order and free shipping after your first order.
Gifts with purchase and other website promotions are excluded from subscription orders, as these are processed separately.

You manage your subscription in your customer portal, which you reach through your Gisou account.

1. Log in to your Gisou account.
2. Click Manage Subscriptions.

Your customer portal opens. Here you can change, skip, cancel or restart your subscriptions.

Good to know:

• New to your account? Register with the same email address you used at checkout.

You can change your delivery frequency any time in your customer portal.

1. Click the Manage subscriptions tab in your customer portal.
2. Select Manage this subscription under the subscription you want to change.
3. Choose your new frequency.
4. Select Save changes.

Your new delivery frequency is saved.

Good to know:

• Make your changes at least 24 hours before your next scheduled shipment date.

You can reschedule your next order in your customer portal.

1. Go to the View your next order tab in your customer portal.
2. Click Reschedule.
3. Select your new order date.
4. Click Save changes.

Your next order is rescheduled. The orders after it follow your new date and delivery frequency.

Good to know:

• The reschedule window suggests a date based on your frequency. For example, a 30-day subscription suggests a date 1 month later.

You can send your next order right away in your customer portal.

1. Log in to your customer portal.
2. Go to the View your next order tab.
3. Click Send now.

Your order is processed straight away.

Good to know:

• Your next order date then moves based on your frequency. For a monthly subscription sent on 1 January, the next order follows on 1 February.

You can skip your next order in your customer portal, in one of 2 ways:

• Skip your next order directly in the View your next order tab.
• View your upcoming orders and choose the order you want to skip.

Good to know:

• Skipping your next order skips all subscriptions in that order.

You can skip a single subscription product in your customer portal.

1. Click the Manage subscriptions tab.
2. Select Manage this subscription under the product you want to skip.
3. Choose to skip this subscription.

Good to know:

• You can also open this page by selecting the subscription product within an order.

You can cancel your subscription in your customer portal after a minimum of 3 shipments.

1. Click the Manage subscriptions tab in your customer portal.
2. Select Manage this subscription under the subscription you want to cancel.
3. Click Cancel subscription.
4. Click Cancel subscription again to confirm.

Your subscription is cancelled.

Good to know:

• Changed your mind? You can restart a cancelled subscription any time.

You can reactivate a cancelled subscription in your customer portal.

1. Click the Manage subscriptions tab in your customer portal.
2. Select Inactive.
3. Click + Reactivate.

Your subscription is active again.

You can update your address in your customer portal.
Your new address applies to all subscriptions delivered to that address.

We recommend our iconic Honey Infused Hair Oil. It works for all hair types. Based on a homemade family recipe with honey from the Mirsalehi Bee Garden, it’s the ultimate multipurpose oil. It prevents frizz and adds hydration, nourishment and shine. It comes in 20ml and 50ml sizes.

Have fine to medium hair? You may love our Honey Gloss Collagen Drops Hair Oil. This lightweight, fast-absorbing oil adds instant shine. It smooths, hydrates and visibly plumps hair, without feeling heavy or greasy.

Good to know:

• Both oils suit all hair types. Use one or combine both in your routine.

Yes, all Gisou products are suitable for all hair types.
Adjust the amount you use to your hair type, texture and thickness for the best results.

→ Find tips for each product on its product page on gisousclub.shop

We especially recommend the Honey Gloss Ceramide Therapy Hair Mask and the Honey Infused Hair Oil.
Both contain richly hydrating ingredients, ideal for drier, curly hair.

Good to know:

• All Gisou products are suitable for all hair types, including curly hair.

All Gisou haircare helps maintain and improve the health of your hair and scalp. This may have a positive effect on hair growth. We make no claim that our products are proven to promote hair growth.

For healthy hair, start with your wash routine:

1. Wash with the Honey Gloss Ceramide Therapy Hydrating Shampoo & Conditioner. Both are paraben-, sulfate- and silicone-free.
2. Add the Honey Gloss Ceramide Therapy Hair Mask for deep nourishment and hydration. It’s light enough for every wash day.

Yes! Gisou products work on their own and together.
One of our favorites is Negin’s overnight treatment. Mix a few drops of the Honey Infused Hair Oil into the Honey Gloss Ceramide Therapy Hair Mask.

→ Discover our Combo Sets, with favorite combinations at a better price: https://gisousclub.shop/collections/sets

Fill the dropper in 2 short steps of 3 seconds each.

1. Gently squeeze the teat and hold for 3 seconds.
2. Release the teat and let the tube fill with oil for another 3 seconds.
3. Gently pull the dropper out of the bottle.
4. Apply the Honey Infused Hair Oil to your hair.

You can use the Honey Infused Hair Oil on damp or dry hair, from mid-lengths to ends.
Here are 5 ways to use it:

• Pre-styling: Apply to damp hair to nourish and protect against heat.
• Style finisher: Apply to dry hair to tame frizz and boost shine.
• Treatment booster: After shampooing, mix a few drops of oil into your Honey Gloss Ceramide Therapy Hair Mask. Leave on for 5-7 minutes, then follow with conditioner.
• Pre-shampoo treatment: Apply 2 full droppers to dry hair and leave to absorb for min. 1 hour. Rinse thoroughly, then follow with shampoo and conditioner.
• Overnight treatment: Apply 1 full dropper to dry hair, then braid or secure hair into your preferred protective hairstyle before going to sleep.

Good to know:

• Fine hair: 1-2 drops. Medium hair: 2-3 drops. Thick hair: 3 or more drops.
• Start small and add more as needed.

→ See all the ways to use it on the product page: https://gisousclub.shop/products/honey-infused-hair-oil

You can use the hair mask in 3 ways: after shampooing, before washing or overnight on dry hair.

Instant treatment:

• After shampooing, squeeze out excess water.
• Apply a generous amount over your lengths and ends.
• Leave it on for 5-7 minutes, then rinse thoroughly. It’s light enough for every wash.

Pre-wash treatment:

• Dampen your hair and apply the mask from lengths to ends.
• Leave it on for 20 minutes.
• Rinse, then follow with shampoo and conditioner.

Overnight treatment:

• Apply a generous amount to dry hair, from lengths to ends.
• Leave it on overnight.
• Wash it out with shampoo in the morning, then follow with conditioner.

Good to know:

• For extra nourishment, add a few drops of Honey Infused Hair Oil to your mask.

→ Get the wash-day routine in the Honey Gloss Hair Wash Trio: https://gisousclub.shop/products/honey-gloss-hair-wash-trio
→ Get the deep treatment in the Deep Treatment Duo: https://gisousclub.shop/products/deep-treatment-duo

Conditioner locks in the nourishment and moisture from the mask by closing the hair cuticle.
Shampoo opens the hair cuticles to cleanse away dirt and product buildup. The open cuticles let the mask deliver its concentrated vitamins and minerals. Conditioner then seals the cuticle again.

The Honey Infused Hair Oil has a Wildflower Honey scent. Its notes are spring flowers, white clover, honey nectar and mandarin.

Good to know:

• Love a scent for your hair? Our Honey Infused Hair Perfume comes in scents like Wildflower Honey, Vanilla Glaze and Wild Rose.

Unopened, Gisou products have a shelf life of 36 months. Once opened, we recommend using them within 1 year.

Good to know:

• For the best results, use your products before they expire.

Give your hair a little time to get used to a new product, and use the recommended amount.

Good to know:

• For the Honey Infused Hair Oil, use 1-2 drops for fine hair, 2-3 for medium and 3 or more for thick hair.

Wrap your hair around the rods in the evening for a heat-free blowout in the morning.

1. Apply a small amount of Honey Milk 5-in-1 Styling Cream to dry hair.
2. Split your hair into 3 sections.
3. Wrap each section around a rod.
4. Unwrap your hair in the morning.
5. Comb through with a wide-tooth comb.

Good to know:

• Add a few drops of hair oil for extra shine.

For a bouncy blowout without heat, combine the kit with these products:

1. Wash your hair and use the Honey Gloss Ceramide Therapy Hair Mask, then rinse it out.
2. Apply the Honey Milk 5-in-1 Styling Cream to dry hair.
3. Wrap with the heatless blowout rods and leave overnight.
4. In the morning, unwrap and add a few drops of Honey Infused Hair Oil for extra shine.

Our key ingredients are sustainably sourced from the Mirsalehi Bee Garden in the Netherlands.
Here, our founder Negin Mirsalehi and her father continue a 6-generation tradition of beekeeping.

→ Read our heritage story: https://gisousclub.shop/blogs/blog/gisou-heritage-story

Our products are made with natural, bee-sourced ingredients from the Mirsalehi Bee Garden, alongside select actives. They’re not 100% natural or vegan.
We choose every ingredient for both its quality and how well the product works. Results matter as much as ingredients.

Silicones give the Honey Infused Hair Oil its dry-oil effect, so your hair stays smooth and grease-free.
The high-quality, clean silicones in our Hair Oil help protect hair and lock in moisture. They work with our honey to deliver lasting hydration.
We believe a product’s results matter just as much as its ingredients.

All Gisou products have a hybrid fragrance: 1/3 natural, 1/3 synthetic and 1/3 nature-identical.

Most of our products are made in the Netherlands, home to Gisou HQ and the Mirsalehi Bee Garden.
The only products that are currently made outside of the Netherlands:

• Honey Milk 5-in-1 Styling Cream, Hair and body mist and Leave-In Conditioner – Italy
• Honey Infused Lip Oils – USA
• Honey Infused Hair Repair Serum – France

Yes, we’re committed to reducing our impact on the environment.

• All our paper-based packaging is FSC-certified, from sustainably managed forests.
• We use sugarcane, aluminum and recycled plastic in place of regular plastic.
• We keep improving our packaging with more recycled, recyclable and biodegradable materials.

No. Animal testing of cosmetic products and ingredients is illegal. We fully comply with this law and all European Cosmetic Regulations.

The well-being of our Mirsalehi Honey Bees always comes first. We let the bees guide our beekeeping practices.

• We only take the surplus honey and propolis the bees can spare, if and when appropriate.
• We base our production calendar on the bees’ harvesting cycle.
• Every Gisou product is produced in a bee-friendly, sustainable way.

→ Read more about our bee-centered approach: https://gisousclub.shop/blogs/news/sustainability-promise-2019

Our Mirsalehi Honey is currently reserved for our Gisou formulas. Perhaps one day, if the bees are up for it!

→ Read more about our bee-centered approach: https://gisousclub.shop/blogs/news/sustainability-promise-2019

Negin Mirsalehi created Gisou, rooted in six generations of beekeeping.
She was inspired by her parents’ deep love for bees, honey and haircare. Every Gisou formula is powered by Mirsalehi Honey, sustainably sourced from her family’s bee garden.

→ Read our heritage story: https://gisousclub.shop/blogs/blog/gisou-heritage-story

Gisou means “women’s hair” in Persian. The name refers to our founder Negin Mirsalehi’s Persian background.

You can shop Gisou on gisousclub.shop and at our trusted retailers worldwide.

→ Find a retailer in our Store Locator: https://gisousclub.shop/pages/store-locator
→ Check which countries we ship to: https://gisousclub.shop/pages/shipping

Yes! We’re always looking for amazing new talent to join our team at Gisou HQ.

→ See all open jobs and internships on our Careers page: https://gisousclub.shop/blogs/careers

Yes, we’d love to hear from you!

→ Send your open application:

Our Customer Experience team is happy to help by email at info@gisousclub.shop.

Good to know:

→ Email info@gisousclub.shop
→ Visit our Contact page: https://gisousclub.shop/pages/contact