Shipping

All Gisou orders are dispatched from the warehouse closest to your region to ensure efficient delivery. EU orders ship from the Netherlands, UK orders ship from the United Kingdom, and US orders ship from our United States warehouse. We offer free shipping on orders over €50; no code is required. Free shipping will be applied at checkout and does not include duties.

Please note that we do not ship to P.O. boxes; we kindly ask you to provide a valid residential address. Gisou does not offer package rerouting, pick-ups, or refunds on items that have been shipped to hotels, warehouses, businesses or other temporary locations.

Gisou cannot be held responsible for inaccuracies in the address provided by the customer. Please note that cancellations or modifications to orders are not possible once they have been placed and processed by our warehouse.

We prepare your order within 1–2 business days. Once the order is dispatched, you will receive your tracking link via email and you can expect to receive your order based on the timeline below. Please note the delivery times are estimated.

Free Shipping: Valid on all orders above €50.

For orders under €50, the following shipping costs apply:

Please note that during promotional periods, order processing and shipping times may increase due to the high volume of orders.

Gisou only ships on business days (Monday to Friday, excluding bank holidays). Orders placed during the weekend will be processed the following business day.

In case your Gisou package arrives incomplete or damaged as a result of shipment, please save the shipping box, the Gisou products and their outer cardboard packaging. Then, kindly email info@gisousclub.shop within 5 business days and include photos of the damage so we can help you out further.

Once the package has left our warehouse, the shipping carrier is responsible for it. We are not liable for packages lost or stolen during transit / upon arrival. We kindly advise you to file a claim via the courier’s website. If they are unable to offer you a solution, please contact info@gisousclub.shop once the claim has been filed and our team will assist you.