Shipping Information

All of our Gisou products are shipped to you from the Netherlands (European Union), United States and the United Kingdom via a secure, tracked shipping method. We offer free shipping on orders over €50/$50/£50, no code necessary. Free shipping will be applied at checkout and does not include duties.

Please note that cancellations or modifications to orders are not possible once they have been placed and processed by our warehouse. Gisou cannot be held responsible for inaccuracies in the address provided by the customer.
Kindly keep in mind that we do not ship to P.O. boxes. Therefore, we ask you to provide a valid residential address. Gisou does not offer package rerouting, pick-ups, or refunds on items that have been shipped to hotels, warehouses, businesses or other temporary locations.

Please allow 15–30 working days for your order to be processed.* Once the order is shipped, you will receive your tracking link via email. Please note the delivery times are estimated per country at the bottom of this page. 

*During promotional periods, order processing and shipping times may increase due to the high volume of orders.

Gisou only ships on business days (Monday to Friday, excluding bank holidays). Orders placed during the weekend will be processed the following business day.

If your package has not arrived, you can contact the shipping carrier directly to submit a claim. You can also reach out to us at info@gisousclub.shop – our team is here to help and will look into the issue together with the carrier to support you with a suitable solution.

If your Gisou package arrives incomplete or damaged as a result of shipment, please take a photo of the shipping box, the Gisou products and their outer cardboard packaging. Kindly email these photos to info@gisousclub.shop within 5 business days so we can be of further assistance.

Delivery times

 For orders under €50/$50/£50, the following shipping costs apply:

Country / Region

Shipping cost

Delivery time

United Kingdom 

£3,95

15–30 working days

United States 

$6.50

15–30 working days

Hawaii/Puerto Rico

$6.50

3 weeks 

The Netherlands

€4,95

15–30 working days

Belgium

€5,95

15–30 working days

Germany

€5,95 

15–30 working days

France

€6,95

15–30 working days

Monaco

€6,95

15–30 working days

Spain

€7,95

15–30 working days

Italy

€7,95

15–30 working days

Luxembourg

€9,15

15–30 working days

Greece 

€12,55

15–30 working days

Austria

€12,55

15–30 working days

Poland

€12,55

15–30 working days

Denmark

€12,55

15–30 working days

Croatia
€12,55
 15–30 working days

Hungary

€12,55

15–30 working days

Czech Republic

€12,55

15–30 working days

Sweden

€15,35

15–30 working days

Finland

€15,35

15–30 working days

Portugal

€15,35

15–30 working days

Ireland

€15,35

15–30 working days

Slovenia

€15,35

15–30 working days

Slovakia

€15,35

15–30 working days

Switzerland

€24,95

15–30 working days

Romania

€24,95

15–30 working days

Estonia

€24,95

15–30 working days

Latvia

€24,95

15–30 working days

Lithuania

€24,95

15–30 working days

Bulgaria