Returns & Refunds

FREE 30-DAY RETURNS

We hope you love our products as much as we do. If you are not satisfied with your purchase, you can easily return your Gisou product(s) free of charge within 30 days from the date of delivery.Mystery Boxes cannot be returned or exchanged.

Please note that product(s) must be returned unused, undamaged and in its original cardboard outer packaging, which must remain unopened. Returns that do not meet these requirements will unfortunately not be accepted due to health protection and hygiene reasons, and will therefore not be refunded.

Please also make sure you choose an appropriate cardboard shipping box for your return to prevent the item(s) from being damaged while in transit.

To protect the integrity of our “Gift with Purchase” promotions, NM Beauty Industries B.V. reserves the right to refuse or adjust return requests linked to these offers. If items from a qualifying order are returned, the gift must also be returned or its value will be deducted. Failure to comply may result in refusal of future returns or orders.

PLEASE SELECT CORRECT RETURN PORTAL BELOW PER REGION.

For returns in the European Union (ONLY):

Click here to start your return request

For returns in the United Kingdom (ONLY):

Click here to start your return request

For returns in the United States:

Click here to start your return

You can leave the parcel at any UPS drop-off point in your neighbourhood. To find the nearest drop-off point near you, click here.

Once your order arrives at our warehouse, it takes about 5–7 business days to process. After that, please allow another 3–5 business days for the refund to appear on your original payment method.

Need to cancel your order? (European Union)

You have the right to withdraw from your purchase within 14 days of receiving your order — no reason needed.

We cover return shipping, and you’ll receive your refund within 14 days.

Cancel my order

In case you have any other questions or concerns regarding returns, please don’t hesitate to contact us at info@gisousclub.shop.